TERMS AND CONDITIONS
TABLE OF CONTENTS
1. AGREEMENT TO TERMS
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. PROHIBITED ACTIVITIES
5. USER GENERATED CONTRIBUTIONS
6. SITE/APPLICATION MANAGEMENT
7. TERM AND TERMINATION
8. MODIFICATIONS AND INTERUPTIONS
9. GOVERNING LAW
10. DISPUTE RESOLUTION
11. CORRECTIONS
12. DISCLAIMER
13. LIMITATIONS OF LIABILITY
14. INDEMNIFICATION
15. USER DATA
16. ELECTRONIC COMMUNICTIONS, TRANSACTIONS AND SIGNATURES
17. MISCELLANEOUS
18. TERMS AND CONDITIONS OF MOBILE RECHARGING APPLICATION DOWNLOAD
19. PRIVACY POLICY
20. INTERLLECTUAL PROPERTY
21. TERMINATION
22. CHANGES TO TERMS AND CONDITIONS
23. REFUND POLICY
24. RENEWAL TERMS FOR RFID
25. MINIMUM BALANCE POLICY
26. CONTACT INFORMATION FOR REFUND
27. CONTACT INFORMATION (GENERAL)
1. AGREEMENT TO TERMS:
The site and/or mobile application may occasionally post additional terms and conditions or documents, which are hereby expressly incorporated herein by reference. We reserve the right to alter or amend these conditions of use at any time and for any cause, at our sole discretion. The "last updated" date of these conditions of use will be updated to inform you of any updates, and you renounce any claim to specific notice of each change. Every time you use our site and/or mobile application, please check the applicable terms to know which ones are in effect. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised terms of use by your continued use of the site and/or mobile application after the date such revised terms of use are posted.
2. INTELLECTUAL PROPERTY RIGHTS:
Provided that you are eligible to use the site/ application, you are granted a limited license to access and use the site/ application, as well as to download or print a copy of any portion of the content to which you have lawfully gained access, exclusively for your own personal, non-commercial use. This is granted as long as you are eligible to use the site/ application. We reserve all ownership rights to the site/ application, the content, and the marks that are not specifically granted to you.
3. USER REPRESENTATIONS:
2. You were not a minor in the jurisdiction in which you resided.
3. You did not access the site/application through automated or non-human means, whether through a bot, script, or otherwise.
4. You did not use the site/application for any illegal or unauthorized purpose.
5. Your use of the site/application did not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current, or future use of the site/ application (or any portion thereof).
4. PROHIBITED ACTIVITIES:
As a user of the site/application, you agree not to:
1. Systematically retrieve data or other content from the site/application to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us, or trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
2. Circumvent, disable, or otherwise interfere with security-related features of the site/application that limit or restrict the use or copying of any content.
3. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the site/application.
4. Use any information obtained from the site/application in order to harass, abuse, or harm another person/the company.
5. Make improper use of our support services or submit false reports of abuse or misconduct.
6. Use the site/application in a manner inconsistent with any applicable laws or regulations.
7. Engage in unauthorized framing of or linking to the site/application.
8. Upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the site/application or modifies, impairs, disrupts, alters, or interferes with its operation or maintenance.
9. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
10. Delete the copyright or other proprietary rights notice from any content.
11. Attempt to impersonate another user or person or use the username of another user.
12. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices.
13. Interfere with, disrupt, or create an undue burden on the site/application or the networks or services connected to it.
14. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the site/application to you.
15. Attempt to bypass any measures of the site/application designed to prevent or restrict access to it.
16. Copy or adapt the site/application’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
17. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up a part of the site/application.
18. Use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the site/application, or use any unauthorized script or software.
19. Use a buying agent or purchasing agent to make purchases on the site/application.
20. Use the site/application as part of any effort to compete with us or otherwise use it for any revenue-generating endeavor or commercial enterprise.
5. USER GENERATED CONTRIBUTIONS:
● You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the site/ application, and other users of the site/ application to use your contributions in any manner contemplated by the site/ application and these terms of use.
● Your contributions may be used by us, the site/ application, and other users of the site/ application in any manner permitted by the site/ application and these conditions of use if you are the original creator and owner of them or you have obtained all applicable licenses, rights, consents, releases, and permissions.
● You have the written consent, release, and/or permission of each identifiable individual person in your contributions to use their name or likeness to enable inclusion and use of your contributions as contemplated by the site/ application and these terms of use.
● Your contributions are not false, inaccurate, or misleading.
● Your contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
● Your contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
● Your contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
● Your contributions are not used to harass or threaten (in the legal sense) any other person or to promote violence against a specific person or class of people.
● Your contributions do not violate any applicable law, regulation, or rule.
● Your contributions do not violate the privacy or publicity rights of any third party.
● Your contributions do not violate any applicable law concerning child pornography, or are not intended to harm the well-being of minors.
● Your contributions do not include any offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
Your contributions do not otherwise violate, or link to material that violates, any provision of these terms of use, or any applicable law or regulation.
Any use of the site/ application in violation of the foregoing violates these terms of use and may result in, among other things, termination or suspension of your rights to use the site/ application.
6. SITE / APPLICATION MANAGEMENT:
We reserve the right, but not the obligation, to:
1. Monitor the site/ application for violations of these terms of use.
2. Take appropriate legal action against anyone who, in our sole discretion, violates the law or these terms of use, including, without limitation, reporting such users to law enforcement authorities.
3. In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof.
4. In our sole discretion and without limitation, notice, or liability, remove from the site/ application or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
5. Otherwise manage the site/ application in a manner designed to protect our rights and property and to facilitate the proper functioning of the site/ application.
7. TERM AND TERMINATION:
These terms of use shaji remain in full force and effect while you use the site/ application. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the site/ application (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the site/ application or delete any content or information that you posted at any time, without warning, in our sole discretion.
Suppose we terminate or suspend your account for any reason. In that case, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
8. MODIFICATIONS AND INTERRUPTIONS:
We reserve the right to change, modify or remove the contents of the site/ application at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our site/ application. We also reserve the right to modify or discontinue all or part of the site/ application without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the site/ application. Nothing in these terms of use will be construed to obligate us to maintain and support the site/ application or to supply any corrections, updates, or releases in connection therewith.
9. GOVERNING LAW:
These terms shall be governed by and defined following the laws of govt. Of India and yourself irrevocable consent that the courts of Ernakulam shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
10. DISPUTE RESOLUTION:
Restrictions: The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the full extent permitted by law:
1. No arbitration shall be joined with any other proceeding.
2. There is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class-action procedures.
3. There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to arbitration: The parties acknowledge and agree that the following disputes are not covered by the above provision regarding binding arbitration:
● Any disputes seeking to enforce or protect, or relating to the legality of, any intellectual property rights of a party.
● Any dispute involving, or resulting from, allegations of theft, piracy, invasion of privacy, or unauthorized use.
● Any claim for injunctive relief.
If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any dispute falling within that portion of this provision found to be illegal or unenforceable, and such dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above. The parties agree to submit to the personal jurisdiction of that court.
If any part of this provision is determined to be unlawful or unenforceable, neither party will choose to arbitrate any dispute falling under that portion; instead, such dispute shall be resolved by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties hereby consent to the personal jurisdiction of such courts.
11. CORRECTIONS:
There may be information on the site/ application that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the site/ application at any time, without prior notice.
12. DISCLAIMER:
The site/application is provided on an as-is and as-available basis. You agree that your use of the site/application and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site/application and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the site/application’s content or the content of any website/applications linked to it. We will assume no liability or responsibility for any of the following:
1. Errors, mistakes, or inaccuracies of content and materials.
2. Personal injury or property damage of any nature resulting from your access to and use of the site/application.
3. Any unauthorized access to or use of our secure servers and/or any personal or financial information stored therein.
4. Any interruption or cessation of transmission to or from the site/application.
5. Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the site/application by any third party.
6. Any errors or omissions in any content or materials, or any loss or damage of any kind incurred as a result of the use of content posted, transmitted, or otherwise made available via the site/application.
We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site/application, any hyperlinked website/application, or any website/application or mobile application featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of products or services. As with any purchase, you should use your best judgment and exercise caution where appropriate.
13. LIMITATIONS OF LIABILITY:
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us. Under certain U.S. state laws and international laws, some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
14. INDEMNIFICATION:
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorney's fees and expenses, made by any third party due to or arising out of:
1. use of the site/ application;
2. breach of these terms of use;
3. any breach of your representations and warranties set forth in these terms of use;
4. your violation of the rights of a third party, including but not limited to intellectual property rights; or
5. any overt harmful act toward any other user of the site/ application with whom you connected via the site/ application.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
15. USER DATA:
We will maintain certain data that you transmit to the site/ application for the purpose of managing the performance of the site/ application, as well as data relating to your use of the site/ application. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the site/ application. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
16. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES:
Electronic communications include messages sent to us via email, website/ application visits, and online form submissions. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the site/ application, satisfy any legal requirement that such communications be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site/ application. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site/ application. You hereby waive any rights or requirements under any statutes, regulations.
17. MISCELLANEOUS:
These terms of use and any policies or operating rules posted by us on the site/ application or with respect to the site/ application constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision. These terms of use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these terms of use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these terms of use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these terms of use or use of the site/ application. You agree that these terms of use will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these terms of use and the lack of signing by the parties hereto to execute these terms of use.
18. TERMS AND CONDITIONS OF MOBILE RECHARGING APPLICATION DOWNLOAD:
Acceptance of terms: By downloading, installing, or using this mobile recharging application (the "app"), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use the app.
Registration and account security: To access certain features of the app, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
The information and details provided during registration shall be the sole responsibility of the user. Any misrepresentation or submission of false, inaccurate, or misleading information—whether pertaining to an individual or an organization—shall make the user solely liable for any resulting legal, social, or reputational disputes, including those involving GO EC. GO EC shall not, under any circumstances, be held responsible or liable for any such misrepresentation or disputes arising from the data or inputs provided by the user.
In the event of such misrepresentation or misuse, GO EC reserves the right to permanently disable, suspend, or blacklist the user's account from accessing or using the GO EC application and its related services.
Use of the app: You may not use the app for any illegal or unauthorized purpose. You agree to comply with all applicable laws and regulations regarding your use of the app. You shall not engage in any activity that interferes with or disrupts the app's functionality, servers, or networks.
Mobile recharge services: The app facilitates recharge services. You acknowledge and agree that any transactions conducted through the app are solely between you and the service provider. We do not assume any responsibility for the quality of services provided by mobile service providers, and any disputes related to such services should be resolved directly with the respective service provider. A minimum stipulated balance needs to be maintained in the e-wallet connected to the respective user account, which shall be subject to change as applicable.
19. PRIVACY POLICY:
Our privacy policy outlines how we collect, use, and disclose your personal information. By using the app, you consent to the terms of our privacy policy, which is available on our website.
20. INTELLECTUAL PROPERTY:
All intellectual property rights in the app, including but not limited to copyrights, trademarks, and trade secrets, are owned by us. You may not reproduce, distribute, or create derivative works of the app without our express written consent.
21. TERMINATION:
We reserve the right to terminate or suspend your access to the app at any time, with or without cause, and with or without notice.
22. CHANGES TO TERMS AND CONDITIONS:
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting. Your continued use of the app after changes are posted constitutes your acceptance of the modified terms.
23. REFUND POLICY:
23.1 Refund eligibility: Refunds are applicable only in cases where the vehicle recharge transaction through our mobile application has been unsuccessful, resulting in no credit or service provided by the respective mobile service provider. Refunds will not be provided for any successful recharges/ top up to the GO EC wallet. It is the responsibility of the user to verify the accuracy of the mobile number and the selected recharge amount before confirming the transaction.
23.2 Wallet balance and account deactivation: In the event that a user chooses to discontinue or deactivate their GO EC account, any remaining balance in the user's wallet shall not be refunded under any circumstances. The user's account shall be eligible for deactivation only after the wallet balance has been fully utilized or exhausted. GO EC shall not be liable to refund, transfer, or adjust any unused wallet amount once the user initiates discontinuation of the account.
23.3 Incorrect wallet recharge: Users are solely responsible for verifying all details, including the amount and payment information, before initiating any wallet recharge or transaction. Any incorrect amount entered or wrongly executed recharge shall not be refunded under any circumstances. GO EC shall not be held liable for any loss, error, or inconvenience arising from such incorrect inputs or transactions initiated by the user.
23.4 Failed or unsuccessful wallet recharge: In case the amount topped up by the user is deducted from their bank account but does not reflect in the GO EC wallet, any refund, if applicable, shall be processed only through the respective payment gateway and in accordance with the terms and conditions of that payment gateway. GO EC shall not be responsible for any delays or failures in refund processing caused by the payment gateway or the user's bank.
23.5 Refund process: To request a refund for an unsuccessful recharge transaction, the user must contact our customer support within 24 hours of the transaction date, providing the relevant transaction details. Any refund if applicable would be refunded only to the GO EC wallet. Under any circumstances, refund requests to the customer bank accounts instead of e-wallet would attract penalty and service charges.
Refund requests must include the following information:
● User’s name and contact details
● Transaction ID
● Mobile number for which the recharge was intended
● Date and time of the transaction
● Any other relevant details
Refund requests can be submitted through care@goecworld.com. Please note that no telephonic requests or approvals shall be entertained.
23.6 Refund verification: Our customer support team will review the refund request and verify the details provided. Refunds will only be processed if the recharge transaction is confirmed as unsuccessful, and all required information is provided accurately.
23.7 Refund timeframe: Refunds, when approved, will be processed within 7 business days of the approval. The actual time for the refund to reflect in the user's account may vary depending on the payment method and the user's financial institution / user's bank account. Refund due to technical issues (not related to GO EC) or change in mobile number will only be credited to the GO EC e-wallet of the respective registered mobile number. Any change in mobile number has to be intimated to the customer care (care@goecworld.com) through email from the registered email ID.
23.8 Recharge disputes: In the event of a dispute regarding a successful recharge transaction (e.g., incorrect recharge amount, wrong mobile number), users are encouraged to contact our customer support to seek resolution. Refunds for recharge disputes will be considered on a case-by-case basis, taking into account the circumstances and provided documentation. Any further unresolved disputes shall be handled as per the arbitration clause of these terms and conditions. We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website or application.
24. RENEWAL TERMS FOR RFID:
The acquisition of RFID is facilitated through the GO EC application. Its validity spans one year from the date of integration with our application. Renewal, subject to applicable renewal charges (Rs 100, Rupees One Hundred only), is mandatory after the initial one-year period.
The discretion to implement changes for renewal lies only with GO EC. No automatic replacements shall be provided for RFID in the event of physical damage. The user needs to initiate/ apply for issuance of / replacement of RFID subject to applicable charges. RFID malfunctions due to technical issues will be appropriately addressed or replaced if required.
Renewal of RFID can be carried out either through the GO EC application or by contacting the customer care number.
** Renewal charges are subject to change without prior notice and are subject to statutory charges as applicable.
25. MINIMUM BALANCE POLICY:
A predefined non-refundable minimum balance must be upheld in the GO EC wallet. The current minimum balance is Rs 50 (Rupees Fifty only). A minimum top-up value applies to all top-ups made via the GO EC app or through the customer care centre. Additionally, we advise maintaining a recommended minimum account balance. All the aforementioned details can be found in the "My Accounts" section of the mobile GO EC application and are subject to potential changes over time.
26. CONTACT INFORMATION FOR REFUND:
For any questions regarding our refund policy, users can contact customer support at +91 9778687615.
By using our mobile recharging application, you acknowledge that you have read, understood, and agreed to our policies, terms and conditions. By downloading and using the app, you acknowledge that you have read, understood, and agreed to these terms and conditions.
27. CONTACT INFORMATION (GENERAL):
For any questions regarding these terms and conditions, contact us at +91 9778687615.
Contact us: In order to resolve a complaint regarding the site/ application or to receive further information regarding the use of the site/ application, please contact us at:
